Privacy Policy

SouthAce Innova IT Services ("SIITS") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit southaceinnova.com (the "Site") and our practices for collecting, using, maintaining, and protecting that information.

We collect a few different categories of information through the Site:

• Information you provide directly. When you fill out our contact form, request a demo, or start a conversation with our live chat assistant, we collect details such as your name, email address, company, phone number, and the content of your message.
• Automatic browsing data.When you browse the Site, we automatically log your IP address, the pages you visit, your browser's user agent string, and an approximate location (country/city) and network provider derived from your IP address. This helps us understand how visitors use the Site and improve it.

We use the information we collect to:

• Respond to your inquiries, demo requests, and support conversations.
• Operate, maintain, and improve the Site and our services.
• Understand aggregate traffic patterns — which pages are popular and where our visitors come from.
• Detect, investigate, and prevent fraudulent, unauthorized, or malicious activity against the Site.
• Comply with applicable legal obligations.

We retain contact form submissions, demo requests, and live chat conversations for as long as reasonably necessary to respond to you and maintain a record of our business communications. Aggregate browsing data is retained to support traffic analysis and may be kept for longer periods in an aggregated or anonymized form.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction, including encrypted connections (HTTPS) and access controls on our internal systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

The Site is intended for business audiences and is not directed at children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@southaceinnova.com or by phone at +233 55 913 3513.