Unified Communication Business Center
Voice. Video. SMS. Email. Ticketing. One Center.
UCBC combines ticketing software, a live agent solution, and PBX software in one VoIP unified communications platform. AgentCenter unifies calls, email, WhatsApp, and SMS into a single live-agent ticketing workspace backed by a full virtual PBX, and UCBC Meet gives your team private, fully-featured video meetings, with nothing routed through a third party.
What Makes It Actually Unified
UCBC is built from two named engines, running on the same unified core.
AgentCenter
The contact center engine. Every way a customer reaches you (a phone call, an email, a WhatsApp message, an SMS) lands in one place, worked by agents and overseen by supervisors, all from one dedicated workspace with a built-in softphone.
Explore AgentCenterUCBC Meet
The video and collaboration engine. Instant or scheduled video meetings, shareable with anyone (inside or outside your organization), complete with a whiteboard, moderator controls, recordings that stay on your own infrastructure, and live streaming straight to YouTube, Facebook, or TikTok.
Explore UCBC MeetThe Contact Center, Built for How People Actually Contact You
Omnichannel Ticketing
Call Tickets
Every call can become a tracked ticket automatically, linked back to the actual call record.
Email Tickets
A full email inbox built into the agent workspace: every email thread is a ticket, worked without leaving the platform.
WhatsApp Tickets
Real WhatsApp conversations flow directly into the ticket system, with the same tracking, assignment, and history as a call or an email.
Bulk Email & SMS Notifications
Send one message to many customers at once, with each recipient's response still tracked as its own individual, followable ticket.
Automatic Close Notifications
The moment an agent closes a ticket, the recipient is notified automatically, no manual follow-up required.
Automated RCA Reports
Close a ticket with the Ticket Tracker filled in, and a Root Cause Analysis PDF generates and sends to the recipient automatically.
One-Click Shift Handover PDF
Signing off at the end of a shift? One click generates a handover PDF for the incoming team, so nothing gets lost between shifts.
Extensions & Call Handling
Virtual PBX: Extensions, Follow-Me & Call Forwarding
Every user gets a real PBX extension with full control over how their calls are handled and where they ring next.
Agents & Supervisors
Dedicated roles for the people answering calls and the people managing the queue, each with exactly the access they need.
Agent & Supervisor Portals
Agents get their calls, tickets, contacts, and softphone; supervisors add live queue visibility, recordings, and reporting on top.
Inbuilt UCBC SoftPhone
A full softphone built directly into the browser-based workspace, ready to use with zero setup. Prefer a desk phone or your own SIP app? Those are fully supported too.
No Hardphone to Buy. Just Log In and Call.
With UCBC, an enterprise doesn't need to buy a single hardphone or softphone to start making or receiving calls. The moment a user logs into UCBC, the UCBC Softphone auto-launches, ready to call, with an instant messenger built in for colleagues at the same business to chat among themselves.
Recent Calls
Recent calls, right inside the softphone.
Instant Messenger
Instant messaging between colleagues, built into the same softphone.
Auto-Launches on Login
No separate app to open or configure. Log into UCBC and the softphone is already running, ready to call.
Zero Hardware to Buy
No hardphone, no third-party softphone license. Calling is built into the account from day one.
Built-In Team Chat
An instant messenger inside the softphone lets colleagues at the same business chat with each other directly.
Recent Calls at a Glance
Every call, answered or missed, sits right there in the Recent tab, no digging through logs.
Private Video Meetings, Fully in Your Control
No third-party cloud in the loop: your meetings and recordings stay on your own infrastructure.
Meet Now or Schedule Ahead
Start an instant meeting on the spot, or book one in advance. Either way, one shareable link is all anyone needs.
Share With Anyone
Send the meeting link to a customer, partner, or vendor. No separate account required on their end, inside or outside your organization.
Moderator Controls
The meeting's host is always the moderator, with control over the room and its participants.
Whiteboard
A real, built-in collaborative whiteboard for the meeting, not a bolted-on third-party tool.
Conference Rooms
Every meeting is its own dedicated room, created on demand, so simultaneous meetings never collide or interfere with each other.
Private, Local Recording
Recordings are stored on your own infrastructure, never uploaded to a third-party cloud. No one outside your organization can access them.
Live Stream to YouTube, Facebook & TikTok
Push any meeting straight to YouTube, Facebook, or TikTok live, simple to connect, and a great way to reach a wider audience for conferences, online classes, or anything else worth broadcasting.
Connects to What You Already Use
A carrier-grade VoIP core that works as both a Class 4 softswitch (carrier/wholesale SIP trunking) and a Class 5 softswitch (virtual PBX features like extensions and follow-me).
SIP Trunking (Class 4 Softswitch)
Connect your existing carrier or SIP trunk provider directly, with full support for standard trunk configurations, the same carrier-interconnect role a Class 4 softswitch plays. Fully built and production-ready today.
Hardphones & Softphones
Works with any SIP-compatible desk phone or softphone, no vendor lock-in and nothing proprietary required.
Microsoft Teams SIP Trunk
Direct routing between UCBC and Microsoft Teams, in active rollout, with general availability following full sign-off.
Usage-Based Billing, Built In
Usage-Based Billing Built In
Call detail records feed directly into billing, with rates, destinations, and customer accounts all managed in one place.
Multi-Currency Support
Each customer or business unit can bill in its own currency, correctly formatted throughout invoices, receipts, and statements.
Automated Invoicing
Invoices and receipts generate and can be delivered automatically, with a self-service portal for customers to view their billing history.
Built to Stay Up, Stay Safe
Carrier-Grade Session Border Control
A dedicated security layer protects every call from fraud and unauthorized access, with automatic detection of suspicious calling patterns.
Configurable Trusted Access
Known-good networks and partners can be explicitly trusted, so legitimate traffic is never mistakenly blocked.
High Availability Failover
Active/standby deployment: if the primary system goes down, a standby takes over automatically, resyncs fully, and hands control back. No manual intervention.
Built-In Diagnostics
Administrators can inspect live call traffic and system events directly from the platform when troubleshooting is needed.
Every Team That Runs on Tickets, One Platform
Businesses & Enterprises
Every channel your team and your customers use, unified in one place, with the built-in softphone or your own SIP hardphones.
Customer Service & Contact Centers
AgentCenter's omnichannel ticketing and softphone, purpose-built for teams that live in customer conversations.
Network Operations Centers (NOC)
Every incident becomes a tracked ticket, with RCA reports and shift handover PDFs that keep round-the-clock teams in sync.
Telecoms & Service Providers
A white-label-ready platform to offer hosted unified communications, with multi-tenant billing built in.
Regulated & Audit-Heavy Environments
Automatic close notifications, RCA reports, and handover PDFs give every ticket a documented trail, built for teams that answer to compliance.
Organisations Needing Always-On Reliability & Privacy
High Availability failover and UCBC Meet's local-only recording model matter most where downtime or a data leak is not an option.
White-Label, Multi-Tenant Ready
Every customer or business unit gets its own branded, isolated login. Exactly what a Telecom or Service Provider needs to resell hosted unified communications under its own name.
Hosted. Reliable. Fully Supported.
Infrastructure Options
Choose cloud-hosted, managed entirely by SouthAce, or deploy on your own infrastructure, including as a resilient two-node High Availability pair.
- Cloud-hosted: SouthAce manages everything
- Self-hosted on your own infrastructure
- Optional two-node High Availability pair
Fully Supported
Ongoing SouthAce support, matching the retainer model already used across our other products, updates, maintenance, and support included.
- SouthAce handles deployment & onboarding
- Platform updates & security patches included
- Support terms agreed directly with your team
Ready to bring your communications together? Talk to SouthAce about deployment, High Availability, and support terms for your organization.
Get UCBCLet's Build Something Together
Whether you have a clear vision or just an idea, talk to us. SouthAce is here to listen, advise, and deliver.